Privacy Policy

This policy explains how HS-ONE Marketing Agency Limited collects, uses and protects your personal data in accordance with UK GDPR and the Data Protection Act 2018.

1. Who we are

HS-ONE Marketing Agency Limited ("HS-ONE", "we", "us", "our") is a digital marketing agency registered in England and Wales, with its registered office at Ashleigh House, Beckbridge Road, Normanton Industrial Estate, Normanton, West Yorkshire, WF6 1TE. This policy explains how we collect, use and protect personal data when you visit our website, contact us, or engage us as a client.

2. Data we collect

We collect the following categories of personal data:

• Contact data you provide via our contact form, email or phone, such as name, email address, phone number and company name.
• Usage data collected automatically through analytics tools, such as pages visited, referral source, device and browser type, and approximate location derived from IP address.
• Marketing data such as your preferences for receiving our newsletter or marketing communications.
• Client data provided in the course of delivering services, such as advertising account access, website analytics, or CRM data relevant to a specific engagement.

3. How we use your data

We use personal data to:

• Respond to enquiries submitted through our contact form or by email;
• Deliver, manage and report on marketing services for our clients;
• Send marketing communications where you have opted in, which you may unsubscribe from at any time;
• Understand how our website is used, in order to improve its content and performance;
• Meet our legal and regulatory obligations.

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases depending on context: your consent (for example, for marketing emails or non-essential cookies), contractual necessity (to deliver services you've engaged us for), and our legitimate interests (such as responding to enquiries and maintaining the security of our systems), always balanced against your rights and freedoms.

5. Cookies

Our website uses cookies for essential functionality, analytics and — with your consent — marketing measurement. You can manage your preferences at any time through the cookie banner or your browser settings. Full details are set out in our Cookie Policy.

6. Sharing your data

We do not sell personal data. We may share data with:

• Trusted service providers who support our operations, such as email platforms, analytics providers and hosting providers, under appropriate data processing agreements;
• Advertising platforms (such as Google and Meta) where necessary to deliver and measure campaigns on a client's behalf, and only in connection with that client's own accounts;
• Regulatory or legal authorities where we are required to do so by law.

7. Data retention

We retain personal data only for as long as necessary for the purposes it was collected, including to satisfy legal, accounting or reporting requirements. Enquiry data from unsuccessful leads is typically retained for up to 24 months, after which it is deleted or anonymised.

8. Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict processing of your personal data, the right to data portability, and the right to object to processing based on legitimate interests or direct marketing. To exercise any of these rights, contact us using the details at the end of this page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including access controls, encrypted connections, and regular review of our systems. Further detail is available in our Security Policy.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised.